Frequently Asked Questions
Octopus brings you a whole new way to get a car you love, with fewer worries and more savings. Here are all the details on how the program works.
Is this like a normal car lease?
Yes. When you get a car from Octopus it's a normal car lease, with some features and terms to make it more driver-friendly than a traditional lease from a dealer. You'll keep the same car for the duration of your plan..
What does it mean that you provide “pre-owned” EVs?
All our EVs have a clean vehicle history and pass a 125-point inspection. They are expertly renewed to a high standard and refreshed to a nearly new level. There will be little to no degradation of the original range.
How do I know what specs and features will be on my car from Octopus?
Before we deliver your car, we'll share full details including the VIN, vehicle history and photos. We guarantee that your car will come with the technology and features indicated when you select your plan. (See each car’s page for details). If you have questions about trim and features offered, ask your EV Specialist. If anything changes between your order and when your car is ready, we’ll contact you to make sure you’ll still be happy with the car.
What does it mean to choose a mileage tier for my plan?
You’ll choose a plan for the miles you expect to drive each year. Your EV Specialist can help you figure out what to choose. At the end of your lease term, if your miles driven exceeds the cumulative mileage tier, you’ll pay a per mile Excess Miles fee. The exact amount will be in your quote. Our rate is lower than new EV leases.
What does it mean that tires and maintenance are included?
Your lease includes all manufacturer recommended scheduled maintenance, plus new tires when needed. We will inform you of when scheduled maintenance is needed. You are simply responsible for scheduling the visit from our mobile mechanic service in a timely way. The mobile mechanic will do a full inspection including of the tires in case they need replacing. You're also responsible for watching to see if tires need to be replaced in between mobile mechanic visits.
How do you provide unlimited free home EV charging?
If you choose to add Octopus Energy as your home electricity provider alongside your lease, we measure how much of your home energy goes to charging your car. We issue you credit you on your energy bill for that amount. You don't need to do anything else to earn your credit. Technology is amazing!
What warranty/repair coverage is included?
If your car from Octopus needs repairs that would be covered by a manufacturer warranty, these are covered in your lease, no matter the age or odometer of your vehicle. If repairs are needed, we’ll direct you to a certified service center
What does “mobile maintenance” mean?
Your lease includes scheduled maintenance and minor repairs via mobile mechanic. Our maintenance partner comes to you at your home or work! You simply schedule when it’s convenient for you.
Who handles registration and DMV paperwork?
We’ll take care of registration and other DMV paperwork for you before we bring your car to you. You'll receive registration renewal information when your registration is up for renewal after a year.
What is the ‘3 Day Return Policy’?
You'll have 3 days from the start of your lease to return the car and cancel your plan, no questions asked. The car just needs to be in the same condition as when we delivered it. This gives you a worry-free way to try out an EV. If you want to switch to a different car option, we'll bring you a new one and you can start a new lease for that vehicle.
Are there any other fees or charges?
No! Car leases often include a fee of $300-400 or more at lease end called a “Disposition Fee.” An Octopus lease doesn’t include this.
Can I purchase the car at the end of my plan?
We do not currently offer customers the option to purchase the vehicle at the end of the plan.
Can I include an EV charger installation in my lease?
Yes! If you choose, we facilitate a high quality EV charger installation by a licensed electrician through our partner Treehouse. We’ll then bill you in installments over the course of your lease. At the end of your lease, it’s yours to keep!
How do I arrange an EV charger installation for my home?
When you select your car and plan, check the box that you’re interested in a home EV charger. You’ll get access to our partner portal to receive a firm online quote. A trusted licensed electrician will contact you to arrange and carry out installation.
EV Savings Calculator
Find out how much you can save by switching to electric with an electric car from Octopus. A typical Texas driver can save $1,000+ per year.
EV Readiness Quiz
Answer 8 questions about where you drive and we’ll give you a 0-100 score for how convenient it’ll be to drive electric. (We think you’ll ace it!)
Get Answers from an EV Specialist
Cut through confusion and get answers for your EV questions with a free chat with an Octopus EV Specialist.